Jerseas Customer Service

Last Updated: July 16, 2026

Welcome to Jerseas Customer Service.

This page provides information about ordering, payment, order processing, shipping, delivery, tracking, returns, refunds, exchanges, warranties, and customer support.

For additional details, please review the Shipping Policy, Return Policy, Privacy Policy, and Terms of Service available on jerseas.com.

Customer Service Contact

Our customer service team is available to assist with questions about products, orders, shipping, delivery, returns, refunds, and warranty requests.

Customer Service Email:
service@jerseas.com

Customer Service Hours:
9:00 a.m.–6:00 p.m., Daily

When contacting us about an existing order, please include:

Your order number;
The email address used to place the order;
A clear description of your question or issue;
Relevant photographs or videos, if applicable.

Please do not send complete payment-card details, passwords, or other highly sensitive information by email.

Ordering Information

How Do I Place an Order?

Orders should be placed through the official Jerseas website at jerseas.com.

To place an order:

Browse the available products using the website navigation or search function.
Select a product to view its description, images, available options, size information, and price.
Choose the required size, color, quantity, or other available options.
Click Add to Cart.
Review the products and quantities in your shopping cart.
Click Checkout.
Enter your contact and shipping information.
Review the available shipping method and any applicable shipping fee.
Select an available payment method.
Review all order information before submitting payment.

After an order is successfully submitted, an order-confirmation email will normally be sent to the email address entered at checkout.

Can I Place an Order by Email?

For payment security and accurate order processing, standard retail orders should be completed through the official checkout page on jerseas.com.

Customer service can assist with product or order-related questions, but customers should not send complete card details or other payment credentials by email.

What Should I Check Before Placing an Order?

Before submitting an order, please confirm:

Product name;
Size;
Color;
Quantity;
Recipient name;
Shipping address;
Apartment or unit number;
City, state, or province;
Postal code;
Destination country;
Telephone number;
Email address.

Customers are responsible for reviewing the information entered at checkout.

Order Confirmation

How Do I Know Whether My Order Was Successful?

After a successful order is submitted, you should receive an order-confirmation email.

Please check:

Your inbox;
Spam or junk folders;
The email address entered at checkout.

If you do not receive an order-confirmation email, contact service@jerseas.com and provide:

Your name;
The email address used at checkout;
The approximate payment time;
The amount paid;
Any available transaction reference.

Do not place a duplicate order until the payment status of the first order has been confirmed.

Order Changes and Cancellations

Can I Change My Order?

Contact service@jerseas.com as soon as possible if you need to change:

Product;
Size;
Color;
Quantity;
Shipping address;
Recipient information.

We will make reasonable efforts to assist before the order enters processing or shipment.

However, an order change cannot be guaranteed after processing has begun.

A requested change is only considered approved after written confirmation from Jerseas customer service.

Can I Cancel My Order?

A cancellation may only be available before the order enters processing or shipment.

Once an order has been processed, packed, or handed to the carrier, cancellation may no longer be possible.

If the order has already shipped, you may request an eligible return after delivery in accordance with the Jerseas Return Policy.

A cancellation request is only considered approved after written confirmation from customer service.

What If I Entered the Wrong Shipping Address?

Contact service@jerseas.com immediately and provide:

Your order number;
The incorrect address;
The complete corrected address.

We will try to update the address before shipment, but address changes cannot be guaranteed after processing begins.

Jerseas is not responsible for delivery failure, additional charges, or package loss caused by an incorrect, incomplete, or inaccessible address provided by the customer.

Product Availability

Are Products In Stock?

Products currently offered on Jerseas are sold as in-stock products unless another status is clearly displayed on the relevant product page.

Jerseas does not currently offer pre-order products.

Product availability may change because of:

Inventory updates;
Product inspection;
Unexpected order volume;
System errors;
Other stock-related circumstances.

Adding a product to the shopping cart does not permanently reserve inventory.

If a paid product becomes unavailable, we may contact you to arrange an appropriate solution, such as:

Product replacement;
Order adjustment;
Store credit;
Refund of the unavailable item;
Cancellation and refund of the affected order.

What If a Product Option Shows “Unavailable”?

A size, color, or other option marked as unavailable cannot currently be purchased.

Please select another available option or contact customer service for assistance.

Product Information and Sizing

How Should I Choose a Size?

Customers should review the size chart and product measurements before placing an order.

Measurements may vary slightly because of:

Measuring methods;
Fabric characteristics;
Manufacturing processes;
Product style or fit.

When comparing measurements, we recommend measuring a similar item that already fits you and comparing it with the size information shown on the product page.

A minor measurement difference does not automatically mean that a product is defective.

Will the Product Color Look Exactly the Same?

We make reasonable efforts to display product colors accurately.

However, slight differences may occur because of:

Screen settings;
Device display settings;
Photography lighting;
Fabric batches;
Manufacturing processes.

Minor differences that do not materially affect normal product use are not normally considered defects.

Payment Information

What Payment Methods Are Available?

Available payment methods are displayed at checkout.

Payment options may vary according to:

Destination country;
Selected currency;
Order amount;
Payment-provider availability;
Security or fraud-prevention checks.

Jerseas does not recommend sending payment information outside the official checkout process.

Why Was My Payment Declined?

A payment may be declined or delayed because of:

Incorrect payment information;
Insufficient funds;
Bank security restrictions;
Billing-address mismatch;
Payment-provider review;
Fraud-prevention checks;
Unsupported card or payment method;
Technical or network problems.

Please check the entered information or contact your bank or payment provider.

Jerseas does not control independent payment-provider approval decisions.

Will I Be Charged Immediately?

The payment method selected at checkout will determine when the charge is authorized or completed.

Please review the final order amount before submitting payment.

Shipping Information

When Will My Order Be Shipped?

In-stock products are usually prepared and shipped within 72 hours after the order and payment have been successfully confirmed.

Processing time begins after payment confirmation and does not include international transportation time.

Processing may take longer during:

Public holidays;
Promotional events;
Peak order periods;
Inventory verification;
Severe weather;
Technical interruptions;
Other exceptional circumstances.

If a significant processing delay occurs, we will make reasonable efforts to provide an update.

When Will My Order Arrive?

After shipment, the estimated delivery time is generally 20–30 days.

The delivery estimate begins when the package is handed to the carrier, not when the order is placed.

Delivery time may vary because of:

Destination country or region;
Customs inspection and clearance;
Carrier operations;
Local delivery arrangements;
Public holidays;
Peak logistics periods;
Severe weather;
Transportation interruption;
Incorrect or incomplete address information;
Circumstances beyond our reasonable control.

Estimated delivery periods are provided for reference and are not guaranteed arrival dates.

What Shipping Method Will Be Used?

Jerseas uses tracked shipping services selected according to:

Destination;
Package size and weight;
Product type;
Available transportation route;
Local delivery availability.

The final carrier may vary by order.

Carrier and tracking information will normally be provided after shipment.

Do You Offer Free Shipping?

Free shipping may be available on qualifying orders or during selected promotions.

Any applicable shipping fee will be displayed at checkout before payment.

The shipping conditions shown at checkout when the order is placed will apply to that order.

Can My Order Be Shipped in Multiple Packages?

Yes.

An order may be divided into multiple packages because of:

Product availability;
Package size or weight;
Fulfilment arrangements;
Carrier requirements;
Customs requirements.

Separate packages may have different tracking numbers and may arrive on different dates.

Shipping Address and Delivery

Can You Deliver to a PO Box?

Delivery to a PO Box or private mailbox depends on the destination and available carrier.

Some tracked or express shipping services cannot deliver to PO Boxes.

When possible, please provide a complete residential or business street address.

If an address cannot be serviced, customer service may contact you to request an alternative address.

What Happens If My Address Is Incomplete?

An incomplete or incorrect address may cause:

Shipment delay;
Delivery failure;
Package return;
Additional carrier fees;
Redelivery charges;
Package loss.

Customers are responsible for ensuring that delivery information is complete and accurate.

What If I Refuse or Do Not Collect the Package?

Refusing delivery or failing to collect a package does not automatically qualify the order for a full refund.

If a package is returned because it was:

Refused;
Unclaimed;
Incorrectly addressed;
Undeliverable for a customer-related reason,

the customer may be responsible for:

Original shipping costs;
Return shipping costs;
Redelivery fees;
Customs charges;
Carrier handling fees;
Other related costs.

Any refund will be reviewed after the returned package has been received and inspected.

Order Tracking

How Can I Track My Order?

After your order is shipped, tracking information will normally be sent to the email address used at checkout.

You may also use the Order Tracking page available on jerseas.com.

Tracking information may require several business days to become active after the package is handed to the carrier.

Why Has My Tracking Not Updated?

Tracking may temporarily stop updating because of:

Transfer between carriers;
International transportation;
Customs inspection;
Public holidays;
Peak logistics periods;
Local delivery processing;
Delayed electronic scans.

A temporary lack of tracking updates does not necessarily mean that the package is lost.

If tracking remains unchanged for an extended period, contact service@jerseas.com and include your order number.

Delayed or Missing Packages

What Should I Do If My Package Is Delayed?

Before contacting customer service, please:

Review the latest tracking information.
Confirm that the shipping address is correct.
Check with household members, neighbours, reception desks, or local delivery offices.
Check whether the carrier attempted delivery.
Allow additional time during customs inspections, holidays, or logistics disruptions.

If the package remains delayed beyond a reasonable period, contact service@jerseas.com.

We will review the available information and may request an investigation from the carrier.

What Happens If My Package Is Lost?

A package is not normally considered lost while it remains in active transit or before the carrier’s investigation period has ended.

If the carrier confirms that a package is lost, Jerseas will review the case and provide an appropriate resolution.

Depending on the circumstances, the resolution may include:

Reshipment;
Replacement;
Store credit;
Partial refund;
Full refund.

A replacement or refund cannot normally be issued before the necessary tracking review or carrier investigation has been completed.

Customs, Taxes, and Import Charges

Do I Have to Pay Customs Duties or Import Taxes?

Customs duties, import taxes, brokerage charges, and other fees depend on the destination country or region.

Any tax collected directly by Jerseas will be displayed at checkout.

Unless otherwise stated at checkout, the recipient may be responsible for charges assessed by:

Customs authorities;
Government agencies;
Shipping carriers;
Brokerage providers;
Local delivery providers.

Jerseas does not control these charges and cannot guarantee the exact amount.

Customers should review local import requirements before placing an order.

Can Customs Delay My Package?

Yes.

International packages may be inspected, held, or delayed by customs authorities.

Customs processing is outside Jerseas’ direct control and may extend the estimated delivery period.

Returns

Can I Return a Product?

Eligible products may be returned within 15 days after delivery, subject to the Jerseas Return Policy.

You must contact service@jerseas.com before sending any return.

A return is not approved until customer service provides written return instructions.

Do not send a product to the address shown on the original shipping package unless customer service confirms that address in writing.

Unauthorized returns may be rejected or delayed.

What Are the Return Requirements?

To qualify for a return, the product must normally:

Be within the applicable return period;
Be unused;
Be unworn;
Be unwashed;
Be undamaged;
Be in resalable condition;
Include original tags, packaging, and accessories;
Match the product approved for return;
Be sent according to the provided instructions.

Products showing signs of wear, washing, alteration, misuse, odor, stains, damage, or missing components may not qualify for a full refund.

Who Pays the Return Shipping Cost?

Return-shipping responsibility depends on the reason for the return.

If the return is caused by a verified Jerseas error, damaged product, defective product, or incorrect product, we will review the case and provide appropriate instructions.

For returns caused by:

Change of mind;
Incorrect size selection;
Incorrect color selection;
Personal preference;
Incorrect customer-provided information,

the customer may be responsible for return shipping and related costs.

Original shipping fees, return shipping fees, customs duties, taxes, and external charges may be non-refundable unless required by law or caused by a verified Jerseas error.

Damaged, Defective, Incorrect, or Missing Products

What Should I Do If There Is a Problem With My Order?

Contact service@jerseas.com as soon as possible if a product arrives:

Damaged;
Defective;
Incorrect;
Incomplete;
Missing from the package.

Please provide:

Your order number;
A detailed description of the issue;
Clear photographs or videos of the product;
Photographs of the outer package;
A clear photograph of the shipping label;
Photographs of product labels or size labels, when applicable;
Any other information reasonably requested.

Do not discard the product, packaging, shipping label, tags, or accessories before the issue has been reviewed.

After verification, an appropriate resolution may include:

Replacement;
Reshipment;
Partial refund;
Full refund;
Another agreed solution.

What If My Order Was Shipped in Multiple Packages?

Before reporting a missing product, please check whether your order has multiple tracking numbers.

Separate packages may arrive on different dates.

Refunds

When Will My Refund Be Issued?

After an eligible returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are returned to the original payment method.

The time required for funds to appear depends on:

Bank;
Card issuer;
Payment provider;
Currency-processing arrangements.

Jerseas does not control payment-provider processing times.

Can I Receive a Refund Before Returning the Product?

A return or inspection may be required before a refund is approved.

In some verified cases, customer service may provide another resolution without requiring a return.

Do not dispose of the product until customer service confirms that it is no longer required.

Exchanges

Can I Exchange a Product?

Eligible exchanges may be available within the return period, subject to product availability and condition.

To request an exchange, contact service@jerseas.com before sending the original product.

The customer may be responsible for return shipping and reshipping costs when the exchange is requested because of:

Size;
Color;
Preference;
Another customer-related reason.

If the requested replacement is unavailable, we may offer:

Another available product;
Store credit;
Refund, where eligible.

Limited Warranty

Do Products Include a Warranty?

Eligible products include a 60-day limited warranty against verified manufacturing or quality defects, calculated from the delivery date.

The limited warranty may cover verified defects in:

Materials;
Stitching;
Production;
Normal product function.

The warranty does not normally cover:

Normal wear and tear;
Accidental damage;
Improper use;
Incorrect washing or care;
Damage caused by heat, moisture, chemicals, impact, pressure, or storage;
Unauthorized alteration or repair;
Damage occurring after delivery;
Incorrect size or color selected by the customer;
Minor color, texture, or measurement differences that do not affect normal use.

To request warranty assistance, email service@jerseas.com with your order number, a description of the issue, and clear photographs or videos.

Product Care

To help maintain your product:

Follow the care label attached to the product;
Review any care instructions displayed on the product page;
Avoid excessive impact, pulling, pressure, or improper use;
Keep products away from excessive heat and moisture;
Avoid unsuitable detergents, bleach, or high-temperature drying unless specifically permitted;
Store products in a clean and dry environment.

Damage caused by improper care is not considered a manufacturing defect.

Fraud and Claim Review

Jerseas may review, restrict, or reject a return, refund, replacement, or warranty request when there is reasonable evidence of:

Fraud;
Product substitution;
Altered or misleading evidence;
Deliberate damage;
False delivery claims;
Repeated abusive returns;
Unauthorized payment;
Violation of the applicable policy.

This does not limit customer rights that cannot legally be excluded.

Contact Jerseas

For product, order, shipping, return, refund, or warranty assistance, contact:

Brand: Jerseas
Website: jerseas.com
Customer Service Email: service@jerseas.com
Customer Service Hours: 9:00 a.m.–6:00 p.m., Daily

Please include your order number in all order-related messages.